{"id":426,"date":"2021-06-04T13:20:54","date_gmt":"2021-06-04T13:20:54","guid":{"rendered":"https:\/\/evafinancialsolutions.co.za\/newsite\/?p=426"},"modified":"2024-09-13T11:59:16","modified_gmt":"2024-09-13T11:59:16","slug":"how-to-hold-sars-accountable","status":"publish","type":"post","link":"https:\/\/evafinancialsolutions.co.za\/newsite\/how-to-hold-sars-accountable\/","title":{"rendered":"How to hold SARS accountable"},"content":{"rendered":"

The office of the Tax Ombud was established to act as a bridging gap between SARS and the taxpayer. But, taxpayers do not always have a direct line to connect with the Tax Ombud. A taxpayer may lodge a complaint with the Tax Ombud after they have exhausted all the SARS complaints mechanisms unless they are compelling circumstances for not doing so.\u00a0 Otherwise, the process below will have to be followed:<\/p>\n

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There are three ways through which one can lodge a complaint with SARS:<\/p>\n

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  1. Via eFiling. See the step-by-step guide<\/a> on how to lodge a complaint via eFiling. Please note that you have to be registered on eFiling to be able to do this. You may not download or print the form to send it by any other means.<\/li>\n
  2. By visiting the branch. If you do, you may need to ensure that you have spoken to all relevant higher people before you leave the branch<\/li>\n
  3. By calling the SARS Complaints Management office (CMO) on\u00a00860 12 12 16.<\/li>\n<\/ol>\n
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    Here are a few tips on winning the battle against SARS poor service\/administrative issues and making sure you have a winnable case when you approach them or the Tax Ombud:<\/p>\n

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